Analysis of the quality of service of the tourist sector in frontier city

This article has focused on measuring the quality of service and customer satisfaction of the hotel sector in the border city of Tijuana, located in the northwestern part of Mexico. For data collection, a survey consisting of multiple-choice questions was applied to a guest sample that was calculate...

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Detalhes bibliográficos
Principais autores: Ruiz Andrade, José Gabriel, Martínez Moreno, Omaira Cecilia, Verján Quiñones, Ricardo
Formato: Online
Idioma:spa
Publicado em: Corporación Universitaria Americana 2023
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Acesso em linha:https://publicaciones.americana.edu.co/index.php/adgnosis/article/view/293
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