“…The organization investigated is an agricultural business group in Ecuador, where 8 clients, 12 final consumers, 169 collaborators, 11 suppliers, 2 government actors and 2 certifiers were investigated. The examined
case study ratifies the low level of implementation of the standard in question, despite the fact that it contributes to achieving better levels of performance in the processes, improving quality and granting a greater position in the market. …”
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